Transforming Employee Reimbursement Management for a Leading Telecom Infrastructure Company

From Manual Claims to Transparent, Controlled, and Cost-Optimized Processes

Managing employee reimbursements at scale can become a hidden bottleneck for large enterprises. Our client a major corporate entity in the telecom infrastructure sector was experiencing rising reimbursement errors, unpredictable expense patterns, and the growing risk of fraudulent claims. With thousands of employees, multiple reimbursement categories, and scattered workflows, the existing system was slowing down efficiency and inflating costs. To restore transparency, accuracy, and financial control, the organization partnered with Wisecor to build a smarter, technology-backed reimbursement ecosystem.

End-to-end employee reimbursement process management

On-site execution for real-time collaboration

Robust workflow controls for transparency

Client

A large telecom infrastructure company known for its vast network reach, advanced technology operations, and complex workforce structure. With thousands of employees across departments, reimbursements contributed significantly to monthly financial outflow—making accuracy and control essential.

Scope of work

Wisecor’s engagement included: Assessing the complete reimbursement workflow Designing new controls and validation systems Automating repetitive steps using technology Implementing fraud-check mechanisms Standardizing approval and verification processes Setting up monthly reporting and audit checkpoints Providing on-site support with a Senior Manager and Executive

Geography Serviced

✔️ On-site execution at the client’s premises ✔️ Real-time collaboration with finance, HR, and compliance teams

Industry Serviced

Telecom Infrastructure & Enterprise Networks Wisecor leveraged domain knowledge to create reimbursement workflows aligned with industry-specific expense structures.

Client Challenges

High volume of claims

Multiple categories and employee types made processing slow and error-prone.

Rising reimbursement errors

Manual checks often caused delays and inconsistencies.

Risk of fraudulent claims

Without strict controls, duplicate or incorrect submissions went unnoticed.

Inefficient workflows

Approvals were scattered, leading to bottlenecks and compliance risks.

Lack of visibility & control

Management couldn’t get accurate data on expenses, trends, or anomalies.

Wisecor’s Solution

Our team, consisting of 1 Senior Manager and 1 Executive, worked closely with the client to overhaul the reimbursement system.

Key solution pillars:

  1. Deep Process Assessment

We analyzed existing reimbursement categories, approval chains, and pain points.

  1. Advanced Controls & Validation

Strict checks ensured only valid and accurate claims were processed.

  1. Automation of Repetitive Tasks

Technology was used to reduce manual errors and speed up processing.

  1. Fraud Prevention Framework

Patterns and anomalies were monitored, preventing fraudulent submissions.

  1. Streamlined Workflows

Clear, structured processes enabled faster employee reimbursement cycles.

Impact Generated

  1. 20 Lakhs Saved Per Month

Optimized claims directly reduced monthly expense payouts.

  1. Reduction in Fraudulent Claims

Strict checks eliminated incorrect or duplicated reimbursements.

  1. Faster Processing

Employees experienced quicker claim settlements.

  1. Fewer Errors & Discrepancies

Automation and structured checks improved accuracy.

  1. Higher Compliance & Transparency

Management gained full visibility into reimbursement spending.

Outcome

Over two years, Wisecor helped the client transform their reimbursement management into a transparent, efficient, and financially controlled system.
The organization not only reduced its monthly expenses significantly but also built a strong foundation for sustainable cost control and employee satisfaction.
With Wisecor’s support, the company achieved:
✔️ Accurate claims
✔️ Smarter workflows
✔️ Reduced fraudulent activity
✔️ Strong governance and expense optimization

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