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Simplifying STPI/SEZ Compliance for a Global BPO Leader

For over 9 years, Wisecor has partnered with a leading US-based BPO company to streamline STPI and SEZ compliance in India, ensuring smooth operations, risk-free regulatory adherence, and sustained business growth.

Navigating India’s STPI and SEZ regulations can be complex, especially for multinational BPOs operating across multiple markets. Wisecor stepped in as a trusted compliance partner, delivering end-to-end solutions that not only ensured adherence to evolving rules but also optimized operational efficiency. Our long-standing collaboration has empowered the client to focus on their core business while confidently leveraging the benefits of STPI and SEZ schemes.

Assignment: STPI/SEZ Compliance Management

Assignment Period: More than 9 years

1 Senior Executive from Wisecor

Client

The client is a US-based Business Process Outsourcing (BPO) company, recognized globally for its comprehensive range of outsourcing services and strong presence in multiple markets. With operations in India, they required expert support to navigate local compliance regulations and optimize operational benefits.

Scope of Work

Assessment of client operations for compliance risk Development of tailored STPI/SEZ compliance strategies Implementation of process controls and monitoring mechanisms Continuous advisory and support for regulatory adherence Reporting and optimization for maximizing available benefits

Geography Serviced

Geography: India (STPI and SEZ zones) Services Provided: Compliance advisory, regulatory monitoring, risk mitigation, process optimization

Industry serviced

Industry: Business Process Outsourcing (BPO) Service Focus: Regulatory compliance, operational optimization, STPI/SEZ advisory

Client Challenges

The client faced several challenges in managing STPI/SEZ compliance in India:

  • Navigating complex regulatory requirements for STPI (Software Technology Parks of India) and SEZ (Special Economic Zones)

  • Ensuring adherence to evolving compliance rules while optimizing business operations

  • Lack of in-house expertise to assess and mitigate compliance risks

Risk of non-compliance affecting operational efficiency and benefits under STPI/SEZ schemes

Wisecor Solution

Wisecor’s expert team collaborated closely with the client to address these challenges. Key steps included:

  • Conducting a thorough assessment of the client’s operations and identifying compliance risks
  • Developing tailored compliance strategies aligned with STPI/SEZ regulations
  • Implementing robust processes to ensure adherence to regulatory requirements

Providing continuous support to monitor compliance and optimize operational benefits

Impact Generated

  • Over the span of more than 9 years, Wisecor’s partnership delivered:
  • Significant improvements in STPI/SEZ compliance
  • Mitigation of compliance risks
  • Optimized business operations for better efficiency
  • Maximized benefits available under STPI/SEZ schemes

Outcome

By outsourcing STPI/SEZ compliance to Wisecor:

  • The client could focus on core business activities
  • Achieved operational efficiency in India
  • Ensured regulatory adherence with minimal risk
  • Gained sustained business growth in the competitive BPO sector

 

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