Client’s Challenges

Manual processes hindered efficiency, increased costs, and led to errors, impacting customer satisfaction.

The client’s, an insurance agency, operations faced delays with longer turnaround times (TAT) owing to manual processes, which not only escalated costs but also heightened the risk of errors. These inefficiencies led to suboptimal customer experiences, resulting in low customer satisfaction (CSAT) scores.

Impact Generated

The client’s, an insurance agency, operations faced delays with longer turnaround times (TAT) owing to manual processes, which not only escalated costs but also heightened the risk of errors. These inefficiencies led to suboptimal customer experiences, resulting in low customer satisfaction (CSAT) scores.

• TAT improved by more than 68% bringing down costs
• Delivered 77% efficiency benefits in process
• Enhanced customer experience, and improved road time for customers

Our automated COI solution has paved the way for advanced machine learning integration in the near future. We are already exploring further avenues for improvements in efficiency and accuracy through further tech enhancements.

Cogneesol’s Solution

We employed a phased approach by first streamlining the manual COI process, and then leveraging technology to standardize inputs and enable self-serve COI generation

• Healthcare: Ensure compliance with HIPAA and other health data regulations.
• Finance: Maintain accurate reporting for audits and regulatory filings
• Manufacturing: Stay ahead of environmental and workplace safety requirements.

Simplify compliance tracking with periodical questionnaires designed to focus on relevant tasks. Complinova’s smart filtering ensures businesses spend time only on the most critical compliance areas, cutting through unnecessary tasks and optimizing resource allocation.

This feature helps organizations eliminate redundancy, improve efficiency, and maintain unwavering focus on top priorities.